Risk-free Trial Policy

At ORLARI, we want you to love the scent of our candles as much as we do—therefore, we offer this risk-free trial policy for your peace of mind:

1. Eligibility and Trial Terms

Applicable Products: First-time buyers can try regular-sized scented candles.

Trial Right: You can try one candle after receiving your order. If the scent does not match our product description or fails to meet your expectations, you can get a full refund.

Restrictions: Only one trial refund is allowed per customer/household (to ensure fairness for all customers).

2. How to Request a Full Refund

Contact Us: Please email service@orlari to contact our customer service team and provide the following information:

Your Order Number

Reason for Refund (e.g., "Scent does not match product description" or "Scent does not meet my expectations")

Fast Processing: We will confirm your request within 24 business hours—no need to return the trial candle.

Refund Time: Your full purchase amount (including original shipping costs, if any) will be refunded to your original payment account within 5-7 business days.

3. Important Notes

This policy does not apply to mini candles (≤2 oz), gift sets, limited editions, or sale items.

Duplicate refund requests from the same customer/family will not be approved.

This policy applies only to orders shipped within the United States.

If you have any questions, our customer support team is happy to assist you. Please email service@orlari (Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, with a response within 24 business hours).

We look forward to you experiencing our candles—without any strings attached!